Question 1

What's the cheapest way to automate customer support without Paka AI?

Accepted Answer

SiteSpeakAI and Automatic.Chat both offer entry-level pricing for automating customer support through web chat and trained chatbots. Tidio provides a freemium model combining AI and live support in one workspace, making it accessible for teams just starting with automation. Exact pricing varies, but these alternatives typically cost less than traditional helpdesk software when you're focused on chat-based support rather than voice calls.

Question 2

Can I get the same WhatsApp support from other tools?

Accepted Answer

Mando AI specifically supports 24/7 multilingual AI support on both web chat and WhatsApp, directly matching Paka AI's channel coverage. GetButton adds WhatsApp, Instagram, and AI chat to any website, giving you WhatsApp automation alongside other social channels. Intercom and Tidio also support WhatsApp through their broader omnichannel platforms, though they may require additional configuration compared to Paka AI's phone-first approach.

Question 3

Which alternative is best for teams that need omnichannel support?

Accepted Answer

Intercom and Kustomer are built for omnichannel customer service, handling email, chat, messaging, and social channels from a single platform. Kustomer specifically targets enterprises needing AI-powered support across many channels simultaneously. If you want omnichannel without the enterprise price tag, Tidio combines AI and live support across multiple channels in a more accessible package.

Question 4

Is there a good alternative if I mainly use email and Slack?

Accepted Answer

Thena is purpose-built for teams working in Slack and email, offering AI ticketing that meets customers in those channels rather than forcing them into a separate portal. This approach reduces context-switching for your support team and keeps conversations where your team already works. Intercom also handles email and Slack well as part of its broader omnichannel suite.

Question 5

What should I know before switching from Paka AI?

Accepted Answer

Before migrating, document your current call routing rules, IVR flows, and any custom integrations you've built into Paka AI. Most alternatives can import contact lists and conversation history, but the specific process varies by platform. Test the new tool's routing logic and appointment scheduling with a small subset of calls first to ensure it handles your business requirements before going live with your full support volume.

Question 6

Can I automate customer support without live agents?

Accepted Answer

Yes. Automatic.Chat, SiteSpeakAI, and ChatHelp.ai are all designed to handle customer questions entirely through trained AI chatbots without requiring live agent involvement. These work best when your support questions are predictable and answerable from your documentation or knowledge base. For more complex issues, most alternatives allow seamless handoff to a live agent when the AI reaches its limits.

Question 7

Which alternative works best for small teams?

Accepted Answer

Tidio and Automatic.Chat are both designed for small teams, offering straightforward setup and freemium pricing that scales as you grow. SiteSpeakAI is also lightweight and requires minimal configuration to get running. These tools prioritize ease of use over advanced enterprise features, making them ideal if your team doesn't need complex routing or omnichannel orchestration.

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