Inline help

Inline Help is a web-based SaaS platform for B2B software companies that adds real-time, contextual assistance inside a product using AI and a connected knowledge base.

Key capabilities include:

• Explain This for instant, in-app explanations when users click or tap on parts of the UI
• AI-driven tooltips and in-app walkthroughs to guide users through tasks without code-heavy setup
• A help widget that centralizes articles, announcements, and ticket submission so users can get help without leaving the workflow
• Chatbot responses powered by the same knowledge base, plus multilingual support across seven languages (English, German, French, Spanish, Italian, Portuguese, Japanese)

Pricing: Paid with a 14-day free trial (no credit card needed). Essentials is $97/site/month, Growth is $247/site/month.

Inline Help stands out for turning an existing knowledge base into proactive in-app support (not just a standalone help center) and for ISO 27001 certification, which matters for teams with security and compliance requirements.