Thena is an AI-powered customer support platform for B2B teams. It handles tickets, conversations, and customer accounts across Slack, email, Microsoft Teams, Discord, and web chat.

Who is Thena best for?

Thena is best for modern B2B teams and businesses that use Slack or Microsoft Teams for customer support.

Do I need to install anything to use Thena?

No, you connect Thena to your existing Slack, email, or other channels; no separate install is needed.

Is Thena free to use?

Yes, Thena has a free plan for up to 10 users and 1,000 tickets per month.

Does Thena offer a free trial or demo?

Yes, Thena offers a free plan with no credit card required, and you can book a demo.

Does Thena have a plan for teams or businesses?

Yes, Thena has Standard and Enterprise plans for teams and businesses.

Does Thena offer an API or integrations?

Yes, Thena offers API access and integrations with CRMs and other tools.

How do I contact Thena support?

Book a demo or sign up at dashboard.thena.ai/signup, or visit thena.ai for contact options.

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Thena

Customer Support

An AI-first customer support platform for B2B support and success teams that unifies Slack, email, Microsoft Teams, and web chat into tickets with AI agents and routing.

Available Via:WebAPIChat Based

Visit Thena

Thena is an AI-first customer support platform for B2B support and success teams that turns conversations from Slack, Microsoft Teams, email, web chat, and forms into organized, trackable tickets.

Key capabilities include:

Omni-channel ticketing with team boards, views, internal threads, and account-based tracking, plus custom fields, groups, and role-based controls
AI chat agents and agent studio to automate repetitive work such as drafting or sending responses, creating tickets, applying fields, and escalating issues, with AI logs for visibility
Routing, SLAs, and workflow automation for auto-assignment, notifications, working hours, and repeatable ticket flows
Help centers (knowledge base) for self-serve support, plus CRM sync and integrations (Salesforce, HubSpot, Jira, Linear) and APIs/webhooks for connecting internal systems

Pricing: Freemium. Free plan (up to 10 users, 1,000 tickets/month, Slack and email). Starter at $29/user/month (billed annually, up to 5 users). Standard at $79/user/month (billed annually, includes AI responses). Enterprise tier available with APIs and AI Agent Builder.

Notable for its Slack and Teams-native workflow that blends human agents and autonomous AI agents in the same ticketing system, aimed specifically at B2B, account-based support. Trusted by companies including Vercel, Amplitude, FOX, Etsy, Branch, Workramp, Mixpanel, Bitrise, SpotDraft, and Embrace.

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Feature:AI Agents Chatbot Builder Email Automation Workflow Automation

Use Case:Onboarding Customers

Audience:Operations Managers Support Teams

Pricing:Freemium Subscription