Thena

Thena is an AI-first customer support platform for B2B support and success teams that turns conversations from Slack, Microsoft Teams, email, web chat, and forms into organized, trackable tickets.

Key capabilities include:

• Omni-channel ticketing with team boards, views, internal threads, and account-based tracking, plus custom fields, groups, and role-based controls
• AI chat agents and agent studio to automate repetitive work such as drafting or sending responses, creating tickets, applying fields, and escalating issues, with AI logs for visibility
• Routing, SLAs, and workflow automation for auto-assignment, notifications, working hours, and repeatable ticket flows
• Help centers (knowledge base) for self-serve support, plus CRM sync and integrations (Salesforce, HubSpot, Jira, Linear) and APIs/webhooks for connecting internal systems

Pricing: Freemium. Free plan (up to 10 users, 1,000 tickets/month, Slack and email). Starter at $29/user/month (billed annually, up to 5 users). Standard at $79/user/month (billed annually, includes AI responses). Enterprise tier available with APIs and AI Agent Builder.

Notable for its Slack and Teams-native workflow that blends human agents and autonomous AI agents in the same ticketing system, aimed specifically at B2B, account-based support. Trusted by companies including Vercel, Amplitude, FOX, Etsy, Branch, Workramp, Mixpanel, Bitrise, SpotDraft, and Embrace.