Twig

Twig is a web-based autonomous AI support agent platform for B2B customer support teams that aims to resolve the majority of incoming tickets while keeping humans focused on complex cases.

Key capabilities include:

• Autonomous ticket resolution and triage, with agents that can resolve, escalate, or draft replies based on configured workflows.
• No-hallucination responses, using built-in quality checks and confidence gating to avoid sending uncertain answers.
• Knowledge and workflow ingestion, training on internal docs, past tickets, and SOPs to produce customer-ready drafts.
• Tooling integrations, including Zendesk, Salesforce, Intercom, and 30+ other connectors to connect the support stack.

Pricing: Freemium, with a free plan that includes 100 AI answers per month (no credit card required). Paid plans include: Start up $5/ticket (0–1,000 resolutions/month), Growth $4.50/ticket (1,001 - 5,000 resolutions/month) and Enterprise (custom pricing).

Notable for its focus on autonomous resolution with guardrails (quality checks, confidence-based escalation) and its adoption claims, including being trusted by 1,200+ support teams.