PolyAI

PolyAI is a conversational AI platform for enterprises that need voice and chat agents to handle real customer service conversations at scale.

Key capabilities include:

• Omnichannel agents that can answer questions, complete bookings and reservations, support issue resolution and troubleshooting, and escalate with human handoff when needed
• Raven, a proprietary LLM designed for production contact center workloads, with sub-300ms latency and support for 24+ languages
• Multiple ways to build and ship agents, including Agent Studio (web), an ADK, and REST APIs for integrating with existing systems and workflows
• Deployment and monitoring tools to track interactions and performance and iteratively improve customer experiences

Pricing: Contact for Pricing.

What makes it notable: It targets enterprise CX and contact center automation with a customer-led approach, pairing low-latency multilingual voice AI with tools to build, deploy, and control agents across channels, plus clear escalation paths to human support.