Monobot CX

Monobot CX is a web-based AI platform for businesses and contact centers that build and manage voice and chat agents to automate customer interactions across calls, web chat, SMS, and messaging apps.

Key capabilities include:

• No-code agent builder with templates for common workflows like appointment scheduling, order status checks, identity verification, and lead qualification
• Omnichannel deployment for voice, web chat, SMS, and messaging channels (including Instagram and Telegram) with call transfer and human handoff
• AI Workspace for human agents that provides real-time suggestions, customer sentiment visibility, call summaries, and knowledge base search during live conversations
• Analytics and conversation insight with real-time dashboards, interaction details, transcripts, and sentiment analysis, plus integrations via connectors and open API (including CRM tools and Google Calendar)

Pricing: Paid plans with a free trial, Starter ($200/month), Growth ($500/month), Business ($1000/month), plus custom enterprise options (monthly or yearly billing).

Notable for combining blended AI and human support with measurable operational metrics (up to 80% routine request automation, 92% first-call resolution, 40% lower support costs) and broad language support (20+ languages) for 24/7 customer operations.