Kustomer

Kustomer is a web-based customer service CRM for enterprise support teams that unifies omnichannel conversations, automates service workflows, and supports AI-assisted service at scale.

Key capabilities include:

• Omnichannel conversation unification across chat, email, SMS, WhatsApp, and voice, with a single customer history view for context.
• AI Agents for Customers that automate interactions across channels, priced at $0.60 per engaged conversation.
• AI Agents for Reps that assist human agents with reply suggestions, conversation summaries, and translations, priced at $40 per user/month.
• Operations and control such as skills-based routing, SLA management, a real-time Pulse Dashboard, plus workflows, custom objects, API access, and enterprise security options like SCIM/SAML SSO, custom permissions, and data masking.

Pricing: Paid, with seat-based plans (Enterprise $89/seat/month, Ultimate $139/seat/month, annual billing, 8-seat minimum) and usage-based options (for example, $0.35 to $0.50 per conversation). AI features are available as add-ons or bundles (for example, Enterprise Bundle $129/user/month). Annual contracts apply; voice and SMS support pay-as-you-go. Optional add-ons include HIPAA compliance ($25/user/month) and storage overages ($50/GB data, $1/GB attachments).

Notable for combining a unified customer data foundation with AI agents and workflow orchestration, aimed at reducing reliance on ticket queues while fitting into existing CX stacks through integrations and APIs.