Crisp

Crisp is an AI-powered multichannel customer messaging platform for customer support, inbound sales, and marketing teams that need to manage conversations across channels in one place.

Key capabilities include:

• Omnichannel shared inbox that centralizes messages from website chat, email, WhatsApp, Instagram, Facebook Messenger, SMS, and X (Twitter) DMs, plus additional channels, with collaborative routing and response workflows.
• AI agents and no-code chatbot workflows that train on business content (website pages, PDFs, and help articles), automate replies, qualify leads, trigger actions, and deploy per channel (web widget, WhatsApp, Messenger, Instagram, email).
• Knowledge base + self-service with an SEO-friendly help center, embedded articles in the chat widget, and AI-assisted answers tied to documentation.
• Support CRM, ticketing, and analytics including customer profiles and segmentation, lifecycle tracking, SLAs and customer portal options, plus reporting on volume, response times, CSAT, and AI impact.

Pricing: Freemium with tiered paid plans and a 14-day free trial (no card required).

Notable for combining a customizable web and in-app chat widget with AI assistance, translation, co-browsing, audio/video calls, and developer tooling (APIs, SDKs, webhooks, 100+ integrations) to unify support and messaging operations across teams.