Tidio provides live chat, chatbots, AI agents, ticketing, and email marketing tools to help businesses support customers and drive sales.

Who is Tidio best for?

Tidio works best for small businesses, e-commerce stores, and teams needing customer service tools like live chat and automation.

Do I need to install anything to use Tidio?

You install a script on your website to use Tidio's live chat widget, and desktop or mobile apps are available for agents.

Is Tidio free to use?

Yes, Tidio has a free plan with limits like 50 conversations per month.

Does Tidio offer a free trial or demo?

Yes, Tidio offers a 7-day free trial of paid plans when you sign up, with no credit card needed.

Does Tidio have a plan for teams or businesses?

Yes, Tidio has Growth, Plus, and Premium plans for teams and businesses with more conversations and advanced features.

Does Tidio offer an API or integrations?

Yes, Tidio offers integrations with platforms like Shopify, WordPress, Zapier, and others.

How do I contact Tidio support?

You can contact Tidio support through support@tidio.net.

Tidio: Reviews, Pricing, Alternatives & Features (2026)

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Tidio is a customer service platform for SMB to enterprise support teams that combines an AI agent (Lyro) with live chat, help desk ticketing, and automation in a unified workspace.

Key capabilities include:

Lyro AI Agent to answer common questions automatically, support multiple languages, and connect with existing help desks for consistent responses.
Live chat and ticketing with agent tools such as visitor lists, operating hours, typing indicators, and page-view history to add context to every conversation.
Flows and automations to guide visitors, capture leads, and handle offline inquiries with predefined workflows.
Analytics and team controls including user permissions, automatic chat assignment, macros, and custom branding.

Pricing: Freemium with a free plan (includes unlimited live chats). Paid plans are conversation-based, Starter from $24.17/month for 100 billable conversations, Growth from $49.17/month, Plus from $749/month, and Premium with custom pricing. Lyro AI is an add-on from $39/month; Flows is a separate add-on. A 7-day free trial is available.

Notable for combining AI automation and human support across channels (website, Facebook, Instagram, WhatsApp) plus integrations such as Shopify, WordPress, Zendesk, and Salesforce, and for being used by 300k+ businesses.