Tidio combines Lyro AI Agent with live chat, help desk ticketing, and Flows automation so teams can answer customers across web and social channels and automate repetitive support.

Who is Tidio best for?

Small businesses, e-commerce stores, and support teams that want AI automation plus human live chat in one workspace, with larger Plus/Premium options for scale.

Do I need to install anything to use Tidio?

Add Tidio’s widget/script (or app integrations) to your site. Desktop and mobile apps are available for agents.

Is Tidio free to use?

Yes. Tidio has a Free plan with limited billable conversations, Lyro conversations, and Flows visitors. Paid plans start around $24.17/mo (Starter).

Does Tidio offer a free trial or demo?

Yes. A 7-day free trial of paid plans is available without a credit card; afterward accounts can fall back to Free unless upgraded.

Does Tidio have a plan for teams or businesses?

Yes. Growth, Plus (from $300/mo), and Premium plans add collaboration, higher quotas, and enterprise-style services. Self-serve plans list up to 10 seats.

Does Tidio offer an API or integrations?

Yes. Integrations include Shopify, WordPress, Messenger, Instagram, WhatsApp, Zendesk, Salesforce, and more; OpenAPI is listed on higher plans.

How do I contact Tidio support?

Email support@tidio.net or use in-product live chat support (available on higher plans).

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Tidio

Customer Support

Customer service platform combining Lyro AI Agent with live chat, ticketing, Flows automation, and multichannel messaging for SMB to enterprise teams.

Available Via:WebAndroidiOS

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Tidio is a customer service platform for SMB to enterprise teams that combines Lyro AI Agent with live chat, help desk ticketing, and Flows automation.

Key capabilities include:

Lyro AI Agent for automated resolutions (also usable with other help desks)
Live chat & ticketing with visitor context, macros, assignment, and analytics
Flows no-code visitor journeys for lead capture and proactive chat
Channels/integrations such as website widget, Messenger, Instagram, WhatsApp, Shopify, WordPress, Zendesk, Salesforce

Pricing (from tidio.com/pricing, annual-style list prices shown):

Free: $0/mo with limited billable conversations / Lyro / Flows quotas
Starter: from $24.17/mo (e.g. 100 billable conversations)
Growth: from $49.17/mo
Plus: from $300/mo + usage (not $749)
Premium: contact for pricing / managed Lyro options
7-day free trial of paid features; Lyro and Flows also sold as add-ons (Lyro from about $32.50/mo for 50 AI conversations; Flows from about $24.17/mo)

Notable for bundling AI + human support for 300k+ businesses (vendor claim) across chat and social channels.

Sources: https://www.tidio.com/ , https://www.tidio.com/pricing/ . Audit date 2026-11-05.

Frequently Asked Questions About Tidio

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Frequently Asked Questions About Tidio

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Who is Tidio best for?

Do I need to install anything to use Tidio?

Is Tidio free to use?

Does Tidio offer a free trial or demo?

Does Tidio have a plan for teams or businesses?

Does Tidio offer an API or integrations?

How do I contact Tidio support?

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Products similar to Tidio

Products similar to Tidio

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