Tidio

Tidio is a customer service platform for SMB to enterprise support teams that combines an AI agent (Lyro) with live chat, help desk ticketing, and automation in a unified workspace.

Key capabilities include:

• Lyro AI Agent to answer common questions automatically, support multiple languages, and connect with existing help desks for consistent responses.
• Live chat and ticketing with agent tools such as visitor lists, operating hours, typing indicators, and page-view history to add context to every conversation.
• Flows and automations to guide visitors, capture leads, and handle offline inquiries with predefined workflows.
• Analytics and team controls including user permissions, automatic chat assignment, macros, and custom branding.

Pricing: Freemium with a free plan (includes unlimited live chats). Paid plans are conversation-based, Starter from $24.17/month for 100 billable conversations, Growth from $49.17/month, Plus from $749/month, and Premium with custom pricing. Lyro AI is an add-on from $39/month; Flows is a separate add-on. A 7-day free trial is available.

Notable for combining AI automation and human support across channels (website, Facebook, Instagram, WhatsApp) plus integrations such as Shopify, WordPress, Zendesk, and Salesforce, and for being used by 300k+ businesses.