eesel AI

eesel AI is a platform for autonomous AI agents that work inside a team's existing apps, with a focus on customer service, plus content and operations work, for support and CX teams that want automation without switching tools.

Key capabilities include:

• AI support agents that work tickets and chats in help desks such as Zendesk, Freshdesk, and Salesforce, drafting replies from approved knowledge and macros, triaging and categorizing tickets, and escalating to humans
• Knowledge from your existing tools, including past tickets, help centers, Confluence, Notion, Google Docs, and SharePoint, with agents available in Slack and Microsoft Teams, a website chat bubble, email, and a browser extension
• Agents for content and e-commerce, such as a Blog Writer and Shopify support, plus scheduled agents, reports, and skills
• Setup in minutes without a developer, with an open API and an eesel CLI for terminal-based setup, and EU or US data residency

Pricing: Free trial with 100 credits, no card required. The Teammate plan starts at $299/month for 500 credits and scales to $1,749/month for 5,000 credits (1 ticket or chat = 1 credit, overage $0.80/credit, unlimited agents and seats). Paying yearly gives two months free. Enterprise is custom (SSO/MFA, HIPAA with BAA, dedicated support), and a fully managed support service is offered at $5,000/month.

Notable for its credit-per-ticket pricing with no per-seat fees and agents that plug into the help desks and knowledge tools teams already use.