Hoop

Hoop is an AI support agent for Shopify subscription brands that resolves complex customer support tickets end-to-end inside Gorgias and Zendesk using real-time commerce and subscription data.

Key capabilities include:

• End-to-end ticket handling (24/7) for common subscription workflows such as order status, returns/exchanges, subscription changes (skip, swap, billing updates, cancel/save), product questions, and sizing/fit
• Deep integrations that pull live context from Shopify, Recharge, and Skio, so replies can reference subscription status, billing dates, upcoming orders, skip windows, and eligibility
• Learning from historical tickets to match brand voice and policies, plus draft replies for human review before anything is sent
• Sandbox mode to test on real tickets without going live, then enable automation once accuracy meets a chosen threshold, with analytics on processed tickets and automation rate

Pricing: Paid; Starter $199/mo (up to 200 automated tickets), Growth $499/mo (up to 500), Scale custom (500+). All plans include all features, unlimited team seats, and a Slack Connect support channel.

Notable for its focus on subscription commerce support, using real-time Recharge/Skio data and a controlled rollout (drafts, sandbox, thresholds) instead of generic helpdesk AI that cannot execute subscription-specific requests.