Question 1

What is the best Hoop alternative for automating support inside existing help desks?

Accepted Answer

eesel AI stands out for automating customer support directly inside your existing help desk. It focuses on seamless integration without requiring a full platform switch, making it ideal for Gorgias or Zendesk users. This approach minimizes disruption while handling routine tickets efficiently.

Question 2

Is Thena a good alternative to Hoop for teams using Slack?

Accepted Answer

Thena excels as a Hoop alternative for teams centered on Slack and email workflows. Its AI ticketing meets customers where they communicate, resolving issues without pulling agents away from primary tools. This positions it well for collaborative environments over Hoop's Shopify focus.

Question 3

Can alternatives like Cognigy match Hoop's ticket resolution capabilities?

Accepted Answer

Yes, alternatives in this category generally offer feature parity for core ticket resolution using AI. Cognigy builds agents across multiple channels with high accuracy, similar to Hoop's end-to-end handling. Most support real-time data integration, though channel breadth varies by tool.

Question 4

What is the best no-code Hoop alternative for voice and chat agents?

Accepted Answer

Voiceflow serves as a strong no-code option for designing, testing, and deploying chat and voice AI agents. It suits users wanting flexibility beyond Hoop's subscription niche without coding expertise. This makes it accessible for quick support expansions.

Question 5

Is Twig better than Hoop for autonomous ticket resolution?

Accepted Answer

Twig positions itself ahead for autonomous AI agents that resolve support tickets accurately across scenarios. Unlike Hoop's Shopify-specific focus, Twig emphasizes broad precision in ticket handling. It appeals to users prioritizing reliability over platform ties.

Question 6

How do I switch from Hoop to another customer support tool?

Accepted Answer

Start by exporting ticket data and conversation histories from Hoop via Gorgias or Zendesk APIs. Import into the new tool, such as eesel AI or Intercom, mapping fields for continuity. Double-check integrations with Shopify or Recharge to ensure real-time data flows correctly.

Question 7

Which Hoop alternative works best for multi-channel support?

Accepted Answer

Cognigy provides robust multi-channel support, building AI agents for voice, chat, email, and more. Intercom complements this with its integrated AI helpdesk for faster resolutions. Both extend beyond Hoop's primary focus on subscription tickets.

Hoop

Top 103 Best Hoop Alternatives & Competitors (2026)

Alternatives to Hoop