Tiledesk

Tiledesk is an open-source, no-code platform for enterprises and growing teams that build AI chatbots and connect live agents to automate customer support and business conversations across channels.

Key capabilities include:

• No-code agent design with a visual conversation builder (prompt chains and multiple agents) plus an AI Reply Assistant for agent support
• Multichannel deployments for web chat and messaging apps, including WhatsApp Business, Facebook Messenger, and Telegram, with integrations such as OpenAI, Make, and n8n
• Human-in-the-loop workflows with AI-to-human handover, live chat, queue management, SLA settings, and smart assignment for escalations
• Knowledge base and retrieval for multilingual support, plus conversation history, CRM features, notifications, and real-time analytics

Pricing: a 14-day free trial (no credit card required). Paid plans start at €49/month (Starter), then €149/month (Pro), €499/month (Business), and Enterprise (custom).

Notable for its open-source approach with API-first extensibility (Web, API), support for multi-agent workflows and MCP, and proof points such as a 4.6/5 rating on SoftwareAdvice (154 reviews).