What does Tiledesk do?

Tiledesk is an AI operating system that automates customer support, operations, and information retrieval across multiple channels with chatbots, multi-agents, human handover, and no-code workflows.

Who is Tiledesk best for?

Tiledesk is best for organizations of all sizes that need to scale customer engagement with AI automation while keeping human agents for complex queries.

Do I need to install anything to use Tiledesk?

No, you use Tiledesk through a web-based platform and mobile apps for iOS and Android; no desktop installation is needed.

Does Tiledesk offer a free trial or demo?

Yes, Tiledesk offers a 14-day free trial with no credit card required.

Does Tiledesk have a plan for teams or businesses?

Yes, Tiledesk has plans for teams and businesses including Starter, Pro, Business, and Enterprise.

Does Tiledesk offer an API or integrations?

Yes, Tiledesk offers APIs, webhooks, and integrations with OpenAI, Make, n8n, Telegram, and others.

How do I contact Tiledesk support?

Contact Tiledesk support through their website's contact form or team inbox feature.

Tiledesk: Reviews, Pricing, Alternatives & Features (2026)

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Tiledesk is an open-source, no-code platform for enterprises and growing teams that build AI chatbots and connect live agents to automate customer support and business conversations across channels.

Key capabilities include:

No-code agent design with a visual conversation builder (prompt chains and multiple agents) plus an AI Reply Assistant for agent support
Multichannel deployments for web chat and messaging apps, including WhatsApp Business, Facebook Messenger, and Telegram, with integrations such as OpenAI, Make, and n8n
Human-in-the-loop workflows with AI-to-human handover, live chat, queue management, SLA settings, and smart assignment for escalations
Knowledge base and retrieval for multilingual support, plus conversation history, CRM features, notifications, and real-time analytics

Pricing: Freemium with a 14-day free trial (no credit card required). Paid plans start at €49/month (Starter), then €149/month (Pro), €499/month (Business), and Enterprise (custom).

Notable for its open-source approach with API-first extensibility (Web, API), support for multi-agent workflows and MCP, and proof points such as a 4.6/5 rating on SoftwareAdvice (154 reviews).

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