Brainfish

Brainfish is a web-based AI knowledge platform for B2B SaaS teams that turns product information into a continuously updated knowledge layer and deploys AI agents across customer and internal channels.

Key capabilities include:

• Living knowledge layer that ingests product videos, recordings, docs, calls, Slack threads, and system data, then flags outdated knowledge as the product changes
• Multichannel AI agents that deliver personalized answers by account, role, plan, or use case across chat, Slack, WhatsApp, email, in-app experiences, help centers, and API
• Answer-to-action workflows that can execute real actions (for example, triggering API steps such as changing plans or updating permissions) to resolve issues end-to-end
• Proactive contextual help using computer vision to detect friction (hesitation or drop-offs) and provide in-product guidance, plus behavioral reporting and customer analytics

Pricing: Unknown.

Notable for combining auto-updating documentation, multimodal understanding (including videos), and agentic execution across support and internal copilots. It also includes Brainfish Assist, a browser-based tool that drafts responses grounded in approved company knowledge across tabs, and supports integrations with tools such as Zendesk, Intercom, and HubSpot.