Ushur

Ushur is a cloud-native Customer Experience Automation (CXA) platform for enterprises in regulated industries such as insurance, healthcare, and financial services to automate end-to-end customer journeys with compliant, omnichannel interactions.

Key capabilities include:

• No-code journey design in Ushur Studio, a drag-and-drop builder for prototyping, testing, simulating, and deploying automations without coding.
• Conversational automation across channels for proactive outbound and inbound engagement, with support for web, SMS, email, and voice to preserve context across an interaction thread.
• AI and ML skills for knowledge work, including two-way conversations, email triage, and intelligent document processing and file transformation for intake and servicing workflows.
• Trust and compliance controls, including governance, observability, and auditability (conversation replay and regulator-ready records), plus data protection for PHI, PII, and financial data.

Pricing: Contact for Pricing.

Notable for its focus on regulated CX automation, using domain-specific LLMs and embedded controls designed to reduce risk (including hallucination concerns) while supporting deployment through APIs and integrations and pre-built journeys like claims, quoting/RFP intake, billing, and policyholder service.