Ezra AI

Ezra AI is a voice and digital AI call center POS interface for quick service restaurants (QSR) and related B2B partners such as call centers, food delivery companies, online ordering firms, POS providers, and telephony companies.

Key capabilities include:

• AI-driven order taking using voice recognition to handle phone and digital ordering workflows, with support for multilingual interactions.
• Multi-channel ordering across phone calls, text/SMS, drive-thrus, social media, website chat, and voice assistants such as Siri, Alexa, and Google Assistant/Google Home.
• Direct POS integration to place orders and pass data for payments, loyalty, and store-level reporting, plus analytics for KPIs, satisfaction, and call statistics.
• Configurable assistants and fallback options, including customizable branding elements (logo, voice, greetings), returning-customer handling, upsell prompts, event or promotion text messaging, and human-assisted support when AI cannot complete an order.

Pricing: Paid subscription tiers with weekly technology fees plus per-order costs (Integrated Call Center: $24/week + $0/order; AI Driven: $12/week + $0.39/order; Personalized AI Text: $16/week + $0.69/order; Personalized AI 360: $12/week + $0.99/order).

Notable for acting as middleware between ordering channels and the POS, offering white-labeling for resellers and a packaged approach that combines AI automation with human backup across multiple ordering surfaces.