What does Auralis do?

Auralis provides advanced AI agents for support teams that automate customer support, resolve tickets, improve CSAT, and integrate with helpdesk platforms.

Who is Auralis best for?

Auralis is best for support teams in customer support, ITSM, field support, ERP support, e-commerce, and industries like pet services, accounting software, retail tech, lending SaaS, neo banks, property management, online health platforms, and commercial HVAC.

Does Auralis offer a free trial or demo?

Yes. Auralis offers a risk-free 30-day pilot on your own data and tickets, and you can book a 30-minute demo.

Does Auralis have a plan for teams or businesses?

Yes, Auralis offers plans for teams and businesses, including solutions for customer support, ITSM, field support, ERP support, and e-commerce.

Does Auralis offer an API or integrations?

Yes, Auralis offers an API for custom integrations, data retrieval, ticket syncing, and real-time automation, plus integrations with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Pipedrive, Gorgias, Zoho Desk, and others.

Auralis

Customer Support

An AI customer support automation platform for support and service teams that deploys customized agents for chat and phone, integrates with Intercom, and resolves more requests automatically.

Available Via:Web

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Auralis AI is a web-based customer support automation platform for enterprise support and service teams that deploys customized AI agents to resolve customer requests across multiple channels.

Key capabilities include:

Multichannel AI agents for phone (real-time resolution), live chat, social media inquiries, messaging apps (SMS, WhatsApp, Messenger, WeChat), and self-service portals (knowledge bases and FAQs)
Context-aware, multi-turn conversations that keep history and intent across interactions to improve resolution quality
Intercom integration to automate conversations, support agent handoffs, and provide real-time recommendations and responses to human agents
Enterprise deployment and operations designed for reliability, security, and scalability, with deployment described as achievable in days

Pricing: Contact for pricing. Fully managed plans priced to your ticket volume, with a risk-free 30-day pilot.

Notable for its enterprise focus and automation claims, including handling ~70% of customer requests autonomously and making support staff 5x more productive, plus stated compliance alignments such as SOC 2 Type II, ISO 27001, and GDPR.

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