Quivr

Quivr is an AI-powered customer support automation plugin for Zendesk teams that uses historical tickets and internal system data to suggest, and optionally automate, customer replies.

Key capabilities include:

• AI response drafting and automation based on past resolved tickets, designed to handle repetitive questions and reduce response time (the company cites up to 60% efficiency gains).
• Brand-consistent replies aligned with a company’s tone and standards to keep responses uniform across agents.
• Workflow automation such as ticket routing, tagging, and follow-ups to reduce manual triage work.
• System connectivity via integrations and APIs, so agents can retrieve relevant customer and account context from internal tools.

Pricing: $19/month with a free trial available.

What makes it notable: It runs natively inside Zendesk and emphasizes GDPR and SOC 2 compliance, which matters for support teams handling sensitive customer data while introducing AI-driven automation.