Zendesk

Zendesk is a customer service platform for businesses and support teams that manage high-volume customer and employee requests across chat, email, voice, messaging, and social channels.

Key capabilities include:

• AI Agents (Essential and Advanced) that resolve issues autonomously, generate replies, and run multi-step workflows, with tracking tied to automated resolutions
• Omnichannel support across messaging and live chat, email, voice/phone, and social channels (including Instagram, WhatsApp, Slack)
• Ticketing and routing with skills-based routing, reporting, and automation for scalable service operations
• Help centers with generative search and customizable AI personas for self-service

Pricing: Paid. Suite plans start at $55/agent/month (Team, billed annually), $115/agent/month (Professional), and $169/agent/month (Enterprise). Add-ons include Copilot at $50/agent/month, Quality Assurance at $35/agent/month, and Workforce Management at $25/agent/month. Automated resolutions use usage-based pricing at $2 per resolution.

Notable for combining agentic automation, omnichannel case management, and an API plus integrations in one web-based platform used by 200,000+ companies.