Zendesk

Zendesk is a customer service platform for businesses and support teams that manage high-volume customer and employee requests across chat, email, voice, messaging, and social channels.

Key capabilities include:

• AI agents that resolve issues autonomously across messaging and email, with an agent builder, reasoning controls, and support for 80+ languages; billed per automated resolution
• Omnichannel support across messaging and live chat, email, voice/phone, and social channels (including Instagram, WhatsApp, Slack)
• Ticketing and routing with omnichannel and skills-based routing, reporting, and automation for scalable service operations
• Help centers with generative search and knowledge tools for self-service

Pricing: Paid, per agent per month billed yearly: Support Team $19, Suite Team $55, Suite Professional $115 (monthly billing: $25, $69, $149); Suite Enterprise with Copilot is sold through Sales. Add-ons include Copilot at $50/agent/month, the Workforce Engagement Bundle at $50/agent/month, and Contact Center at $83/agent/month. AI agent automated resolutions are $1.50 (committed) or $2.00 (pay-as-you-go) each beyond plan allowances. A 14-day free trial is available.

Notable for combining agentic automation, omnichannel case management, and an API plus integrations in one web-based platform used by 80,000+ companies.