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An AI-powered customer service platform for support teams, combining omnichannel ticketing, help centers, voice, and AI agents for automated resolutions.
Zendesk is a customer service platform for businesses and support teams that manage high-volume customer and employee requests across chat, email, voice, messaging, and social channels.
Key capabilities include:
Pricing: Paid. Suite plans start at $55/agent/month (Team, billed annually), $115/agent/month (Professional), and $169/agent/month (Enterprise). Add-ons include Copilot at $50/agent/month, Quality Assurance at $35/agent/month, and Workforce Management at $25/agent/month. Automated resolutions use usage-based pricing at $2 per resolution.
Notable for combining agentic automation, omnichannel case management, and an API plus integrations in one web-based platform used by 200,000+ companies.
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