Yuma

Yuma AI is a web-based customer service automation platform for e-commerce brands that use platforms like Shopify, WooCommerce, and Magento, plus helpdesks such as Gorgias, Zendesk, and Gladly.

Key capabilities include:

• Support AI for helpdesk tickets that resolves common ecommerce requests end-to-end by taking real actions (order status/WISMO, returns, exchanges, refunds, billing issues) across connected systems.
• Chat AI website widget that can be added with three lines of code for 24/7 multilingual live chat, including product and policy Q&A, order tracking, returns, brand-voice responses, and handoff to human agents with full context.
• Sales AI and Social AI to handle shopper interactions across the journey, including personalized recommendations, abandoned cart recovery, and automated responses to comments, mentions, and reviews.
• Ask Yuma for building automations, diagnosing issues, and generating reports using plain-English prompts.

Pricing: Outcome-based; you pay only for fully resolved tickets. Starter $14,400/year (~12,000 resolutions), Growth $40,000/year (~48,000), Scale $90,000/year (~120,000).

Notable for its agentic approach (taking actions in external tools, not only drafting replies), built-in guardrails for policy-compliant responses, and published customer results citing up to 89% ticket automation for top customers.