Capacity

Capacity is a web-based AI support automation platform for B2B teams that want to automate customer and employee support across industries such as finance, insurance, manufacturing, software, and education.

Key capabilities include:

• Intelligent virtual agents for self-service across chat, voice, email, SMS, and web, designed to answer questions and deflect common tickets.
• A dynamic knowledge base with a drag-and-drop editor and role-based permissions, plus an answer engine to surface information quickly.
• Workflow automation and RPA with no-code and low-code building blocks to automate repetitive processes and trigger follow-ups or escalations.
• Agent assist and analytics including real-time suggestions for live support, monitoring, and reporting to track performance.

Pricing: Contact for pricing.

What makes it notable is its focus on combining multi-channel virtual agents, knowledge management, and process automation in one platform, plus 250+ prebuilt integrations and API-based connectivity to centralize support workflows across tools like Slack, Microsoft Teams, Salesforce, Jira, and Outlook.