Capacity

Capacity is a web-based support automation platform (with API and chat-based experiences) for B2B contact centers, customer support teams, and internal employee enablement.

Key capabilities include:

• AI deflection across channels: Uses practical and generative AI to answer questions and deflect tickets, emails, and phone calls through web, chat, SMS, email, voice, social, Slack, Microsoft Teams, and helpdesks.
• Inbound AI agents + real-time agent assist: Deploys intelligent virtual agents for self-service, plus real-time suggestions, coaching, and monitoring to support live agents during interactions.
• Workflows and outbound engagement: Automates repetitive support tasks with post-interaction workflows, follow-ups, and campaigns tied to business processes.
• Knowledge and integrations: Connects to a company’s tech stack and knowledge sources, with 250+ prebuilt integrations and enterprise-focused security controls.

Pricing: Not publicly listed.

Notable for its end-to-end approach to support automation, coordinating inbound agents, agent assist, analytics, and workflow automation across multiple channels, and for reported adoption by 20,000+ organizations since its 2017 founding.