Kommo

Kommo is a web-based messaging CRM for B2B sales teams that want to convert inbound conversations into tracked deals without switching between apps.

Key capabilities include:

• Unified inbox that brings together messages from popular channels (including WhatsApp and Instagram) plus email and calls, keeping a complete interaction history per contact
• Sales pipelines and dashboards for managing leads, contacts, and deal stages across multiple pipelines
• Automation tools such as no-code bots, pipeline automation, broadcasting, and automated lead assignment to route and follow up on conversations
• Kommo AI features like conversation summaries, rewrites, field suggestions, suggested replies, task suggestions, and agent-style automations to support faster responses

Pricing: Paid plans with tiers, Base $15/user/month, Advanced $25/user/month, Pro $45/user/month, and Enterprise (custom), plus a 14-day free trial.

Notable for combining messenger-first selling with CRM pipelines and built-in AI assistance, so teams can manage chats, lead qualification, and follow-ups from a single inbox while maintaining searchable customer history and ROI analytics.