Gleap

Gleap is an AI-powered customer support OS for SaaS companies and e-commerce brands that want to combine support, feedback collection, and onboarding in a single platform for web and mobile apps.

Key capabilities include:

• AI agents and Kai AI Copilot that answer customer questions using company FAQs and knowledge bases, plus conversation summarization and reply suggestions for support teams
• Live chat with escalation to human agents, a multichannel inbox (email, chat, social), and video calling inside the chat widget
• In-app bug reporting with automatic session replay and console logs to speed up debugging and reproduce issues
• Surveys (NPS, CSAT), product tours, onboarding checklists, email automations, plus feature requests, public roadmaps, and changelog management

Pricing: Paid tiers with a Teams plan at $119/month and Enterprise at $799/month, plus AI costs at $0.04 per answer. Free trial available.

Notable for combining AI chat + visual bug reporting + surveys + product roadmapping in a single SDK for web and mobile, and for its SOC 2 Type II certification and stated 4,500+ customer base.