Timelines

TimelinesAI is a web-based WhatsApp CRM integration and shared team inbox for sales, customer service, and operations teams that manage multiple WhatsApp conversations.

Key capabilities include:

• Native CRM sync for platforms such as HubSpot, Pipedrive, Zoho, Salesforce, and monday.com, mapping WhatsApp messages, contacts, and media into CRM records (as notes/timeline activity) with real-time incoming and outgoing synchronization.
• Shared inbox collaboration across multiple WhatsApp numbers, with conversation assignment, mentions, internal notes, labels, saved views, plus search and filtering for faster triage.
• Automation and workflows using AI-powered automations, ChatGPT autoresponders, webhooks, and integrations via tools like Zapier, plus message templates and scheduling.
• Mass messaging for bulk campaigns with personalized messages and attachments.

Pricing: Paid per seat with a 10-day free trial (no credit card required). Plans include CRM Integration $25/user/month, Shared Inbox $40/user/month, Mass Messaging & Automation $60/user/month, plus custom Business pricing. Annual billing offers a 20% discount.

Notable for combining multi-number WhatsApp management with native CRM integrations and a collaborative inbox, giving teams a single place to track customer conversations inside existing CRM workflows.