Parloa is an AI Agent Management Platform for contact centers that lets enterprises design, test, deploy, and scale AI agents to automate customer conversations across voice, chat, WhatsApp, and Microsoft Teams.

Who is Parloa best for?

Parloa is best for enterprises with contact centers, such as those using CCaaS, CRM, and ERP systems, needing to automate high-volume customer interactions like appointment scheduling, order tracking, and billing inquiries.

Do I need to install anything to use Parloa?

No, Parloa requires no installation; you sign up and access it from your browser.

Does Parloa offer a free trial or demo?

Yes, Parloa offers demos; you can book one through their contact form.

Does Parloa have a plan for teams or businesses?

Yes, Parloa offers plans for businesses and enterprises with integrations for CCaaS, CRM, and other systems.

Does Parloa offer an API or integrations?

Yes, Parloa offers integrations with CCaaS platforms like Genesys and Avaya, CRMs like Salesforce and Microsoft Dynamics, plus a REST API for custom services.

How do I contact Parloa support?

You can contact Parloa support by booking a demo or reaching out via their contact form at https://www.parloa.com/contact-us/.

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Parloa

AI Infrastructure & MLOps+1Customer Support

An AI agent management platform that helps enterprises build, test, scale, and optimize generative AI agents for contact centers across multiple customer service channels.

Available Via:WebAPI

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Parloa is a web-based AI Agent Management Platform for global enterprises and contact centers that want to automate customer service with generative AI while supporting human agents.

Key capabilities include:

End-to-end AI agent lifecycle management: build, train, test, scale, and optimize AI agents from one platform interface.
Generative AI customer service automation: handle complex conversations beyond scripted flows for high-volume support use cases.
Multi-channel orchestration and NLP: deploy agents across customer service channels using NLP technology designed for enterprise CX.
Enterprise integrations and agent assist: connect to enterprise systems and provide real-time support to human agents during live interactions.

Pricing: Contact for Pricing.

Notable for its enterprise focus and scale claims (millions of conversations, lifecycle orchestration across Design, Test, Scale, Optimize), plus an emphasis on security and compliance (ISO 27001:2022, SOC 2 Type 1 and Type 2, PCI DSS, HIPAA, DORA). Founded in 2018, it also reported a $350M Series D (Jan 2026) at a $3B valuation.

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Frequently Asked Questions About Parloa

What does Parloa do?

Who is Parloa best for?

Do I need to install anything to use Parloa?

Is Parloa free to use?

Does Parloa offer a free trial or demo?

Does Parloa have a plan for teams or businesses?

Does Parloa offer an API or integrations?

How do I contact Parloa support?

Do more with Parloa

Products similar to Parloa

Products similar to Parloa

Recent Reviews for Parloa