Gridspace

Gridspace is a conversational AI and virtual call center platform for enterprises and large contact centers that need to automate high-volume voice calls and chats in real time.

Key capabilities include:

• Virtual voice agents (Grace) for inbound and outbound workflows, designed for natural, empathetic conversations and routine tasks such as authentication, payments, appointment scheduling, surveys, lead engagement, and triage
• Voice observability and real-time analysis to monitor conversations, identify issues during live interactions, and generate operational insights and reporting
• Elastic scale for production workloads, supporting 100,000+ simultaneous phone calls and chats with low-latency, task-oriented agents
• Integrations via APIs and connectors to work with existing telephony systems and internal apps, plus an admin console for agent management, playbooks, knowledge bases, permissions, and metrics

Pricing: Free to try, paid production pricing is capacity-based (minutes) (details vary by plan).

Notable for its end-to-end voice stack (including ASR, TTS, and telephony), speech models trained on millions of calls, and tooling such as serverless voice inference and voice agent judges for quality evaluation, with an enterprise focus on regulated industries and compliance requirements.