What does Gorgias do?

Gorgias is a conversational AI platform for ecommerce that automates customer support, manages helpdesk tickets, and handles communications across email, live chat, social media, SMS, and more from one dashboard.

Who is Gorgias best for?

Gorgias is best for ecommerce businesses, especially Shopify stores, that need to automate support, integrate with sales platforms, and handle multichannel customer service.

Do I need to install anything to use Gorgias?

No, Gorgias integrates directly with your ecommerce platform like Shopify without needing a separate installation; you connect it through apps or APIs.

Is Gorgias free to use?

No, Gorgias is not free to use; it offers paid plans starting after any trial period.

Does Gorgias offer a free trial or demo?

Yes, Gorgias offers a free trial and product demos to test the platform.

Does Gorgias have a plan for teams or businesses?

Yes, Gorgias has plans designed for teams and businesses, including features like shared inboxes, agent tools, and automation for multiple users.

Does Gorgias offer an API or integrations?

Yes, Gorgias offers an API and extensive integrations with ecommerce platforms like Shopify, social media, email, SMS, and more.

How do I contact Gorgias support?

Contact Gorgias support by mailing support@gorgias.io

Gorgias: Reviews, Pricing, Alternatives & Features (2026)

Your brand here — This spot is waiting for a smart brand. That could be you.

Advertise on AIDIRECTORY

Available Via:WebAPISMSVoice

Visit Gorgias

Gorgias is a web-based conversational AI platform and helpdesk for ecommerce brands that want to automate customer support and turn service conversations into sales.

Key capabilities include:

AI Agent for support and sales that uses context and a knowledge base to resolve common tickets (including order changes and refunds), perform sentiment analysis, and escalate to human agents when needed
Omnichannel inbox that centralizes chat, email, SMS, voice, and social channels so teams can manage all customer conversations in one place
Shopify-native actions such as editing Shopify orders and pulling real-time product information without leaving the helpdesk
Ecommerce integrations with Shopify plus 100+ apps across returns, subscriptions, marketing, and other commerce tooling, plus developer docs for custom integrations

Pricing: Unknown (site references a pricing page and a free trial, but tiers and amounts were not provided).

Notable for combining helpdesk + AI Agent + ecommerce integrations to cover the full customer journey from pre-sales product questions to post-purchase support, and for reported results of up to 60% inquiry automation and 2.5x higher conversions, with adoption by 15,000+ ecommerce brands.

Frequently Asked Questions About Gorgias

Featured Products

View all products

Promptmonitor

Measure and improve brand mentions across AI assistants

Data & Analytics

+2 more

Alternatives:

Alternatives to Gorgias

Gorgias Reviews

Reviews reflect the personal opinions of users. Companies are not able to pay to alter or remove reviews. Verified reviews indicate the reviewer submitted proof of product usage. Learn how reviews work.

Sort by:

Filter by rating:

No reviews yet. Be the first to review this product.

Write a review

0/1,000

Upload screenshots or photos as proof of usage (optional, up to 5 images, max 5MB each). Reviews with proof can show the 'verified' badge.