What does Gorgias do?

Gorgias is a conversational AI helpdesk for ecommerce that automates support and sales conversations across email, chat, SMS, voice, and social in one inbox.

Who is Gorgias best for?

Gorgias is best for ecommerce brands—especially Shopify stores—that need omnichannel support automation and commerce integrations.

Do I need to install anything to use Gorgias?

No separate desktop install is required. You connect Gorgias to your store (for example Shopify) through apps and integrations in the browser.

Is Gorgias free to use?

No. Gorgias is a paid helpdesk with ticket-based plans. A free trial is available; check gorgias.com/pricing for current rates.

Does Gorgias offer a free trial or demo?

Yes. Gorgias offers a free trial (no credit card required on listed CTAs) and product demos.

Does Gorgias have a plan for teams or businesses?

Yes. All paid plans are built for support teams. Higher tiers (Pro, Advanced) add higher ticket volumes and more automation capacity.

Does Gorgias offer an API or integrations?

Yes. Gorgias offers an API plus 100+ ecommerce integrations including Shopify and many returns, subscription, and messaging tools.

How do I contact Gorgias support?

Use the Help Center and contact options on gorgias.com. Confirm the current support email on the vendor site before relying on older addresses.

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Gorgias

E-commerce & Retail

A conversational AI helpdesk for ecommerce teams that automates customer support and sales chats across email, chat, SMS, and voice with Shopify and 100+ integrations.

Available Via:WebAPI

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Gorgias is a web-based conversational AI platform and helpdesk for ecommerce brands that want to automate customer support and turn service conversations into sales.

Key capabilities include:

AI Agent for support and sales that uses store context and a knowledge base to resolve common tickets, then escalates to humans when needed
Omnichannel inbox for chat, email, SMS, voice, and social channels
Shopify-native actions such as editing orders and pulling real-time product information
100+ ecommerce integrations across returns, subscriptions, marketing, and developer APIs

Pricing (https://www.gorgias.com/pricing, checked 2026-11-05): Helpdesk plans scale by billable tickets (not per agent). Examples on monthly billing: Starter from about $10/mo Helpdesk (50 tickets) or $40/mo bundled with AI Agent; Basic Helpdesk $60/mo (300 tickets); Pro Helpdesk $360/mo (2,000 tickets); Advanced Helpdesk $900/mo (5,000 tickets). Overage and AI Agent automated-interaction fees apply past included amounts. Annual billing discounts are listed. Free trial available. Check the pricing page for current prices.

Notable for combining helpdesk + AI Agent + deep Shopify/ecommerce integrations for pre- and post-purchase support.

Frequently Asked Questions About Gorgias

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Gorgias

Products similar to Gorgias

Frequently Asked Questions About Gorgias

What does Gorgias do?

Who is Gorgias best for?

Do I need to install anything to use Gorgias?

Is Gorgias free to use?

Does Gorgias offer a free trial or demo?

Does Gorgias have a plan for teams or businesses?

Does Gorgias offer an API or integrations?

How do I contact Gorgias support?

Do more with Gorgias

Products similar to Gorgias

Products similar to Gorgias

Recent Reviews for Gorgias