Gorgias

Gorgias is a web-based conversational AI platform and helpdesk for ecommerce brands that want to automate customer support and turn service conversations into sales.

Key capabilities include:

• AI Agent for support and sales that uses context and a knowledge base to resolve common tickets (including order changes and refunds), perform sentiment analysis, and escalate to human agents when needed
• Omnichannel inbox that centralizes chat, email, SMS, voice, and social channels so teams can manage all customer conversations in one place
• Shopify-native actions such as editing Shopify orders and pulling real-time product information without leaving the helpdesk
• Ecommerce integrations with Shopify plus 100+ apps across returns, subscriptions, marketing, and other commerce tooling, plus developer docs for custom integrations

Pricing: Unknown (site references a pricing page and a free trial, but tiers and amounts were not provided).

Notable for combining helpdesk + AI Agent + ecommerce integrations to cover the full customer journey from pre-sales product questions to post-purchase support, and for reported results of up to 60% inquiry automation and 2.5x higher conversions, with adoption by 15,000+ ecommerce brands.