What does Chatfuel do?

Chatfuel builds AI chatbots and automates messaging for WhatsApp, Instagram, Facebook Messenger, TikTok, and website widgets to handle customer support and sales.

Who is Chatfuel best for?

Chatfuel works best for businesses using messaging apps to automate customer conversations, like e-commerce stores and support teams.

Do I need to install anything to use Chatfuel?

No, you do not need to install anything. Chatfuel runs in your web browser.

Is Chatfuel free to use?

No, Chatfuel is not free to use. It offers paid plans starting around $20 per month depending on the channel and conversations.

Does Chatfuel offer a free trial or demo?

Yes, Chatfuel offers a 7-day free trial with limited conversations.

Does Chatfuel have a plan for teams or businesses?

Yes, Chatfuel has Business and Enterprise plans for teams and businesses, starting at around $20-$50 per month for 1,000 conversations and scaling up.

Does Chatfuel offer an API or integrations?

Yes, Chatfuel offers integrations with tools like Shopify and HubSpot, plus API access and Zapier support.

How do I contact Chatfuel support?

you can contact Chatfuel support through their website chat, email at support@chatfuel.com, or book a consultation on chatfuel.com.

Promptmonitor — How often does AI recommend your brand to customers?

Fix That Now

Newsletters.ai — Learn about AI, the lazy way.

Chatfuel

Customer Support+1Sales & Outreach

An AI messaging automation platform for sales, support, and marketing teams to build no-code WhatsApp and social DM chatbots with ChatGPT, inbox, and integrations.

Available Via:WebAPIChat BasedMobile

Visit Chatfuel

Chatfuel is a web-based messaging automation platform for businesses and startups that run sales, customer support, and marketing through WhatsApp and social DMs.

Key capabilities include:

WhatsApp Business API automation (official partner support) plus automation for Instagram, Facebook, and TikTok DMs to handle inquiries, lead qualification, and follow-ups
AI Business Assistant with ChatGPT integration for 24/7 responses, with smart context from customer conversation history
No-code chatbot builder for creating WhatsApp-first flows for FAQs, bookings, product recommendations, and order-related journeys
Shared inbox and live chat handover with agent assignment, plus a mobile inbox app for handling escalations

Pricing: Paid, with tiered plans, including WhatsApp Business from $69/month (1,000 conversations) and Enterprise from $300/month; additional conversations at about $0.04 each. A 7-day free trial is available, with annual billing discounts (up to 30%).

Notable for being a Meta-approved tech provider and official WhatsApp Business API partner, combining AI responses, multi-channel DM automation, and integrations (CRMs, Stripe, Zapier, Google Sheets, JSON API, Shopify, HubSpot) in a lightweight alternative to full-scale CRM setups.

TransparencySee listing history, review integrity, and health signals

Feature:AI Agents Chatbot Builder Email Automation Workflow Automation

Use Case:Building Chatbots Generating Leads

Audience:Marketers Sales Teams Support Teams

Pricing:Free Trial Subscription