Snapcall

SnapCall is a visual AI customer support platform for B2B support teams and help desks that captures customer-provided media and turns it into structured insights inside the CRM.

Key capabilities include:

• Real-time video and screen sharing (SnapCall Call) that launches from the CRM so agents can see issues live and guide customers during troubleshooting.
• Asynchronous video clips (SnapCall Clip) that let customers record short videos to show defects, device problems, or app bugs without scheduling a call.
• AI-powered PDF analysis that extracts key details from documents such as receipts, forms, or contracts and attaches the extracted data to tickets.
• CRM integrations that deliver visuals and AI-generated summaries directly into existing workflows (including published integrations for Zendesk and Salesforce).

Pricing: Paid plans Light, Core and SCALE (storage, media retention and skills-per-ticket limits differ by tier); prices are not published, book a demo or sign up for details.

What makes it notable is its focus on “show, not explain” support, combining customer visuals (video, screen share, PDFs) with AI issue analysis and CRM-native delivery, plus stated compliance support for SOC 2, HIPAA, and GDPR.