OneReach.ai

OneReach.ai is a web-based, no-code platform for enterprises to build and orchestrate multimodal AI agents that automate conversations and workflows across customer and employee touchpoints.

Key capabilities include:

• Omnichannel orchestration across voice, SMS, email, WhatsApp, Facebook Messenger, Slack, and Microsoft Teams, with context tracking and channel pivoting.
• Native voice stack for self-service IVR portals and calling use cases, including speech-to-text, text-to-speech, call recording, phone number management, call authentication, and voice biometrics.
• Workflow hyper-automation for tasks such as CRM updates, invoice approvals, scheduling, surveys, reminders, sentiment analysis, and employee onboarding, plus integrations with CRMs, generative AI platforms, and databases (Redis, DynamoDB, SQL Server).
• Analytics and reporting with customizable dashboards, usage metrics, pattern recognition, and real-time data streaming to BI tools, plus live agent handovers and a human-in-the-loop UI.

Pricing: Contact for pricing.

Notable for its focus on governed, enterprise-grade agent orchestration (security, scalability, compliance controls) and for being recognized by Gartner as a top conversational AI platform, plus winning CogX Best AI Product in Telecom.