Duckie

Duckie is a web-based AI support agent platform for B2B SaaS customer support teams that autonomously resolves tickets end to end, including taking verified actions rather than only drafting replies.

Key capabilities include:

• Knowledge base and internal knowledge sync to answer with current, source-backed context and improve responses over time
• No-code workflow builder to automate support runbooks and multi-step resolutions (understand, verify, research, resolve, learn)
• Action execution and integrations to process tasks such as refunds, ticket creation, bug reports, and log investigation, with support for channels and systems like Zendesk (app), Intercom, Slack (bot), Discord, and Microsoft Teams
• Quality controls such as audit logs, human-in-the-loop approvals for high-stakes steps, and rollback for automated actions

Pricing: Free plan available, plus paid tiers, Growth ($725/mo), Pro ($1500/mo), Scale ($2500/mo), Enterprise ($3500/mo), and Custom.

What makes it notable is its focus on closing tickets via real, trackable actions with guardrails and enterprise security options (including self-hosting on AWS/Azure/GCP), positioning it as an alternative to FAQ-only chatbots and basic ticket auto-responders.