Runnr.ai

Runnr.ai is a web-based AI virtual concierge for hospitality teams (hotels, holiday parks, campings, hostels, and aparthotels) that automates guest communication from pre-booking to post-checkout.

Key capabilities include:

• Multichannel messaging and unified inbox across WhatsApp, SMS, Booking.com inbox, Airbnb, Expedia, webchat, email, and AI voice, with shared conversation history and context.
• Property-specific automation that answers FAQs and detailed questions (room details, facilities, opening hours, local info), with translation in 100+ languages and configurable tone of voice.
• In-conversation actions for common operational tasks and revenue, including upsells (breakfast, late check-out), housekeeping requests, online check-in links, payment links, digital keys, and taxi bookings.
• Integrations and insights via PMS connections (including Cloudbeds and Booking Experts) for real-time guest context, plus analytics for engagement, automation performance, time saved, and upsell revenue.

Pricing: Paid, flexible pricing per room or unit based on property size (custom quote).

Notable for combining high automation (up to 95% of guest interactions) with action-taking workflows inside chat, plus PMS-driven context that generic chatbots typically lack.