OpenAI adds ChatGPT workspace agents for teams on paid plans

In short: OpenAI is giving some paid ChatGPT customers new “workspace agents” that can do certain work tasks on their own online.

What happened

OpenAI says users on its Business, Enterprise, Edu, and Teachers plans will now get access to cloud-based “workspace agents” inside ChatGPT. An agent is a custom bot that is set up to do a job, more like a helpful assistant than a normal chat (think of it as a staffer you assign a repeat task to).

OpenAI’s examples include an agent that searches the web for product feedback and then sends a report to Slack, which is a common workplace messaging app. Another example is a sales agent that drafts follow-up emails in Gmail.

OpenAI also says these agents can be shared inside an organization. A team can build an agent once, use it in ChatGPT or Slack, and then improve it over time. The company says the agents are meant to pull information from the right work systems, follow team steps, and ask for approval when needed.

OpenAI described workspace agents as an “evolution” of its earlier custom chatbots called GPTs, which it introduced in 2023. GPTs will stay available while teams try the new agents, and OpenAI says it will soon make it easier to convert GPTs into workspace agents.

Why it matters

For many office workers, the biggest promise here is time saved on routine tasks like gathering feedback, writing summaries, and drafting emails. It also shows a clear direction for ChatGPT at work, moving from answering questions to completing multi-step tasks across tools that teams already use.

Source: The Verge AI