Insight7

Insight7 is a web-based conversational intelligence platform for sales, customer experience, research and insights, QA, and coaching teams that analyzes recorded (and supported live) conversations to turn unstructured call data into structured insights.

Key capabilities include:

• Automated transcription and analysis to surface sentiment, themes, pain points, and trends across CX, sales, and research calls.
• AI coaching and assessments with personalized coaching tips, scorecards, and progress tracking to improve rep performance over time.
• Quality assurance and compliance at scale with 100% call coverage for QA, scoring, and behavior evaluation, plus intelligent alerts for key moments and issues.
• Dashboards and workflows including dedicated rep logins, global metrics, notes and comments, bulk analysis across many calls, and CRM integrations (including Salesforce).

Pricing: Freemium with subscription-based tiered plans—Starter ($29/month), Pro ($99/month), and Business ($299/month); a free trial is also available for the paid plans.

Notable for combining call analytics, automated QA/scoring, and AI coaching practice/roleplays in one platform, with enterprise-focused security controls such as PII/PHI redaction and HIPAA compliance, designed to reduce manual call review and create faster feedback loops for customer-facing teams.