Eesel

eesel AI is a customer support AI agent and copilot for B2B teams that want to automate frontline CX inside existing help desks, without switching platforms.

Key capabilities include:

• AI Agent for autonomous support that answers customers using approved knowledge from past tickets and connected sources, and can take actions such as updating tickets or escalating to humans when needed
• AI Copilot for human agents that drafts replies in a consistent brand tone, helps with conversation understanding (for example, summaries), and supports faster agent responses
• Simulation mode to test performance on historical tickets, forecast likely resolution rates, find knowledge gaps, and roll out gradually
• Integrations with 100+ sources and tools, including Zendesk, Freshdesk, Intercom, Confluence, Google Docs, Slack, Notion, and more; plus an embeddable chat widget for website or in-app support and AI triage for tagging, routing, and closing low-value tickets

Pricing: Paid, starting at $299/month flat rate, plus usage-based pay per interaction (no per-agent or per-resolution fees).

Notable for its plug-in approach to major help desks and knowledge systems, configurable workflows (tone, escalation, and actions), and risk-managed deployment via simulation and staged rollout.