Ringg raises $10M from Peak XV to expand its voice AI tools

In short: Ringg, an India-based company that builds AI voice assistants for businesses, raised $10 million from Peak XV Partners.

What happened

Ringg said the $10 million investment is a Series A extension, which is an add-on to an earlier funding round (like adding more money to the same pot after the first close). Earlier this year, Ringg raised $5.5 million, bringing the total Series A round to $15.5 million.

Ringg makes “voice AI agents,” which are computer programs that can talk with customers and complete tasks on behalf of a business (like a helpful call center worker that never sleeps). The company says it handles about 20 million call attempts per month.

The startup started as a text-to-speech business called DesiVocal. It later shifted to building voice assistants for companies, and it has worked with firms including Cred, Flipkart, Practo, Groww, and PolicyBazaar.

Ringg says it is moving from simpler, high-volume calls like lead checks and loan collection to more complex tasks. These include booking healthcare appointments, reminding shoppers about items left in an online cart, and onboarding checks for finance apps, including KYC, which means “know your customer” identity checks.

Voice calls are still over 70% of Ringg’s business. The company is also expanding into chat and WhatsApp, and for some customers it is automating support that happens inside a web browser.

Why it matters

In India, many people still prefer to talk to a business on the phone, so companies have strong reasons to automate some of that work to respond faster and more consistently. If tools like Ringg can handle more complicated conversations, it could change how clinics, online stores, and finance apps provide everyday support.

Source: TechCrunch AI