New York Times asks readers about using chatbots for emotional support

In short: The New York Times Opinion desk is collecting reader stories about using chatbots for personal advice and emotional support.

What happened

The New York Times Opinion desk published a call for readers who have used chatbots for personal advice or emotional support. A chatbot is a computer program you can type to that replies like a conversation partner (like texting with an automated helper).

The Times says it is working on an upcoming project and wants to hear how people are using these tools in real life. It mentions situations like relationship conflicts, writing or responding to difficult messages, handling anxious thoughts, or just having someone to talk to.

Readers are asked to share which chatbots they use, what they talk about, and one specific moment that felt helpful, surprising, or disappointing. An editor also says the Times will contact contributors before any submission is published.

Why it matters

More people are turning to chatbots for support that used to come from friends, family, or professionals. This request suggests the Times is trying to understand what people are getting from these conversations, and where the tools fall short. For regular people, it is a reminder that these chatbots can feel personal, but they are still products, and what you share can matter if it is later used in a story.

Source: NYTimes