Maven AGI

Maven AGI is an enterprise AI agent platform for customer experience and support teams that automates customer interactions across multiple channels.

Key capabilities include:

• Omnichannel support automation across chat, email, voice, Slack, and SMS, with routing and escalation to human reps when needed
• Retrieval-Augmented Generation (RAG) to ingest and use content from knowledge bases and systems of record for contextual answers
• Enterprise integrations and APIs, including Salesforce, Zendesk, and Freshdesk, plus availability as a ServiceNow Copilot app
• Agent design and operations, including an AI agent designer/app studio, tone adaptation, self-evaluation of responses, and real-time analytics (including Ask Maven for customer intelligence)

Pricing: Not disclosed publicly.

Notable for validation across 1M+ customer interactions, reported impact metrics (up to 93% autonomous query resolution, 60% faster resolution time, 2x agent productivity, and 80% lower cost per ticket), and adoption by enterprise teams including HubSpot and TripAdvisor.