Yuma AI

Yuma AI is a web-based e-commerce automation platform for Shopify merchants and larger brands that use AI agents to handle customer support, sales, social interactions, and on-site chat.

Key capabilities include:

• Support AI that resolves common tickets end-to-end, including order status (WISMO), returns, exchanges, billing issues, and refunds by taking direct actions through connected systems.
• Helpdesk and commerce integrations that connect with tools such as Shopify, Gorgias, Zendesk, Kustomer, Klaviyo, Recharge, and Loop Returns to retrieve tracking details, update orders, and process workflows without manual handling.
• Sales AI for product recommendations and upsells designed to increase average order value and reduce cart abandonment.
• Social AI and Chat AI to respond across social channels and power a website chat widget, with multilingual support (15 languages) and built-in guardrails for policy-compliant responses.

Pricing: Paid, performance-based billing where brands only pay for tickets fully resolved by AI. Plans include 500 resolutions ($350/month), 1,000 ($650/month), 1,500 ($900/month), plus Enterprise custom pricing. A 30-day free trial is available.

What makes it notable: it focuses on agentic resolution (not just drafted replies) with integrations that can take real actions, plus guardrails and reported results of automation for top customers.