LivePerson

LivePerson is a conversational AI platform for enterprise brands that run customer service, contact center, and conversational commerce experiences across messaging and voice channels.

Key capabilities include:

• Conversational Cloud to build and manage AI chatbots alongside human agents, using NLU, machine learning, and large language models to identify intent and route or resolve requests.
• Functions (functions as a service) to create custom conversational workflows, integrate APIs and CRMs, and extend the platform without maintaining infrastructure.
• Agent Workspace that unifies voice and messaging, plus a generative AI copilot for agent assistance such as suggestions, rewrites, summaries, and translations.
• Conversation Intelligence and analytics to analyze speech and text, measure ROI, and understand customer journeys across channels.

Pricing: Not publicly listed.

Notable for its enterprise-grade scale and compliance (GDPR, HIPAA, PCI DSS), plus broad adoption by large brands such as HSBC, Chipotle, and Virgin Media, and reported volume of nearly a billion conversational interactions per month.